Premises and acceptance of the general conditions of sale
These general terms and conditions (hereinafter also General Conditions ) govern the offer by Palazzo Vecchio di Sbernadori Luca e Marco SAS (from now on also Palazzo Vecchio of products on www.vinonobile.it (henceforth also Site ).
The General Conditions must be accepted by the User when registering on the Site, in order to be able to take advantage of the offers made therein and to proceed with the purchase of products.
Palazzo Vecchio reserves the right to modify the General Conditions at any time, in whole or in part, notifying Users via the Site with at least 30 days' notice, if the methods of use of the products and services offered have changed. Users are therefore required to periodically consult this page, in order to be always informed about the conditions applied. It is understood that the use of the Site following these changes implies the tacit acceptance of the same.
The site is owned by the Palazzo Vecchio di Sbernadori Luca e Marco SAS, with head-office in Montepulciano, Via di Terra Rossa 5, C.F. and VAT number 01414250520 . The name "Palazzo Vecchio" is a trademark registered by Palazzo Vecchio di Sbernadori Luca e Marco SAS. The products on the Website are resold directly by the registered and proprietary companies of the product (hereinafter also Partner ) of Palazzo Vecchio. In the sale of the products of our Partners, Palazzo Vecchio offers a service of mere intermediation (from now on also Intermediate Sales ) and operates in the name and on behalf of the Partner, remaining in effect extraneous to the relationship, and therefore to the sales contracts stipulated between the User and the Partner itself.
The products can be sold either through a permanent catalog, or through "flash-deal" formulas or promotions that provide for the availability of products subject to quantitative and / or time limits. The range of products is related to the alcoholic and accessory categories (wines, sparkling wines, rum, grappa, other super-alcoholic beverages, coffee, packaged products such as sauces, honey, olive oil and other food products and accessories for preparation , consumption or conservation of food) .
Following a purchase transaction, Palazzo Vecchio will issue to the User an order confirmation and an indication of Intermediate Sales.
Sign in to the site
The Site is dedicated exclusively at Users who are 18 years of age or + . The navigation and use of the services offered on the Site are made accessible after registration.
Registration is free. Users who register on the Website must provide some personal data and follow all the steps from the procedure (from now on also Complete Registration ). At the time of registration Complete you will be asked to choose a Username and a Password , which the user undertakes not to temporarily transfer to third parties and to keep with the due care, diligence, and secrecy under their own responsibility, constituting these credentials the only means to identify the User and to validate his access to the offers. The User is therefore informed that all the acts performed through the use of these credentials, will be attributed to him and will have binding force towards him.
The User is obliged to immediately inform Palazzo Vecchio of any unauthorized or improper use of its access credentials or to report any violations by third parties. If Palazzo Vecchio finds evidence of violations, it may at its discretion inhibit their access, permanently delete the information contained therein or refuse to open new accounts from the same User.
At any time the User can update and / or modify or request the cancellation of information released during the Registration. In the event of a cancellation request, however, Palazzo Vecchio may temporarily maintain, in whole or in part, such information, only for the purpose of executing any purchases made and / or being able to complete accounting and tax procedures.
Full Registration is required to proceed with the purchase of the products and to access the summary information related to the activities performed by the User on the site (also Account ).
It is also allowed a partial registration to the site (from now on also Partial Registration ), by entering only the user's email address. The Partial Registration allows the user exclusively to receive the newsletter, and not to proceed with the purchase of products and / or services, or in any case to carry out other operations on the Site.
Condition of the offer
The subject of Palazzo Vecchio' offers is the purchase of goods at the prices indicated on the Website at www.vinonobile.it.
Palazzo Vecchio reserves the right not to follow orders from subjects other than the "consumer" in accordance with its commercial policy. In any case, Palazzo Vecchio does not sell alcohol to individuals who are under the age of 18 or the age required by law in terms of consumption and purchase of alcohol in the country of residence. By sending an order, the consumer guarantees that the ordering party and, if it is different, the recipient of the goods are both aged over 18 years or in any case older than the minimum legal requirements in force in the country of residence and / or destination of the goods .
Prices are quoted in Euros and are inclusive of VAT . The shipping costs of goods may be fixed or variable, calculated on the basis of weight, number of items selected and / or the destination address of the goods. The user is always informed of the amount of shipping costs before concluding the purchase procedure and make the payment .
The images accompanying the information sheets of a product or offer may not be fully representative of its characteristics but may differ in color, size and accessory products in the figure. All the information supporting the purchase is intended as a simple general information material, therefore not referable to the real characteristics of a single offer.
The validity of offers may be subject to quantitative or temporal limitations, after which they may no longer be available. The validity date and / or the available quantity of the offers are shown on the Website in order to allow the User to become aware of it. Partners may change the duration or quantity of an offer at any time and at their discretion, provided that they will follow orders placed during the validity of a given offer. An offer may be published several times over time. In some cases it is possible that the availability of an asset ends after the purchase: in these cases Palazzo Vecchio, if the conditions are met, will reimburse the User. It is also possible that for some offers of goods a specific variant is not guaranteed and the User will be asked to specify one or more preferences at the time of purchase: in these circumstances the User is aware that he will be able to receive a different product variant to the one chosen during the purchase phase.
Purchase procedure and payment methods
Having acknowledged the conditions of the offer, the User may conclude the purchase by following the procedure on the Site.
Before the finalization of the purchase, a summary will be displayed in which the unit cost of the selected asset will be indicated and the total, in case of purchase of more quantities of the same article or of different articles. The cost of shipping, delivery or postal costs may be fixed or variable, calculated based on the weight of the goods, the number of items selected and / or the destination address indicated by the User during the purchase process. The User is always informed of the amount of shipping costs before concluding the purchase procedure and making the payment.
Once the purchase is complete, the User must proceed with the payment, which will be made to Palazzo Vecchio who will receive the payment in the name and account of the partner, therefore remaining always unrelated to the relationship between the Partner and the User.
The methods of payment accepted, unless otherwise specified or agreed with the User, are: credit card and prepaid cards of Visa, Mastercard, Maestro, Postepay, American Express, Discover (Diners Club International and Pulse), and PayPal accounts.
The charge of the sums due happens, unless otherwise specified in the terms of the offer, at the confirmation of payment.
Security in transactions
Airwns takes care of the safety of its Users.
Palazzo Vecchio does not process and does not retain payment details (eg: credit card numbers), which are processed and / or stored by the relevant payment service providers. Actual payment takes place through filling fields for entering protected and encrypted payment data, served directly by the banking service. Only after the transaction has been completed, the banking service provider informs Palazzo Vecchio of the outcome of the payment, without providing any sensitive information . For this reason, Palazzo Vecchio has no power over the possible rejection of the credit card used for payment. Palazzo Vecchio can not therefore be held responsible in any way for direct or indirect consequences resulting from the use of the credit card by the user to make the payment of the products and / or services purchased.
Shipping and delivery
The goods are shipped within the maximum time indicated in the terms of the offer and, for time offers (flash-deal), from the end of the same and reported in the confirmation of purchase. In any case Palazzo Vecchio, unless otherwise specified on the product sheet, undertakes to deliver the goods within 10 working days from the order date. In the remote case in which the goods become unavailable for any reason after receipt of the order, a refund of the payment received, will be issued, without expenses for the User. The User can be informed by email of the time when the product is shipped from the logistics of Palazzo Vecchio, or directly from the Partner who will inform Palazzo Vecchio of the shipment.
The User will be notified, if available, with the name of the courier and the tracking code of the shipment, through which it will be possible to follow the status. This information, if available, will also be visible within the User Account.
Palazzo Vecchio can not guarantee that multiple products purchased at the same time are delivered with a single shipment, or that any different shipments arrive at their destination at the same time. In fact, the offers can refer to products supplied by different Partners and / or do not come from a single centralized warehouse. It is not possible to guarantee a specific delivery date or time as this depends on the carrier, the destination address and the person responsible for delivery. Palazzo Vecchio can not therefore be held responsible for any direct or indirect consequence deriving from these times. The delivery of what is ordered means, unless otherwise specified during the purchase process, on the street level.
In case of failure to deliver the goods within the indicated times, the User will be obliged to notify Palazzo Vecchio, who will check with the Partner and / or directly with the courier, the status of the shipment and any anomaly. Following a shipping anomaly (for example parcel that has been lost or destroyed during transport), Palazzo Vecchio will request the Partner to send the product again, subject to the availability of the product in stock, without further expenses or aggravations for the user, or otherwise, to fully refund the order or make sure that the Partner (directly or through Palazzo Vecchio) will refund.
Guarantee of conformity of the product
Following the correct exercise of the withdrawal-right, unless Palazzo Vecchio or the Partner does not collect the goods directly, the User will have the responsibility to return the goods without undue delay and in any case within 14 days from the date on which the User has communicated to Palazzo Vecchio or to the Partner its decision to withdraw from the contract pursuant to art. 54, c. 4. The User must apply, on the packaging, in a visible manner the document received from Palazzo Vecchio following the withdrawal notice above, in which the shipping address and the order details needed to identify the order, are already indicated. The User is advised to insert a copy of this document even inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in stock. The relative shipping costs of the goods will be charged to the User, except in the case in which Palazzo Vecchio has not informed the client in this regard at the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.
Palazzo Vecchio and the Partner reserve the right to verify that the goods, of which the User is solely responsible pursuant to art. 57 paragraph 2 of the Consumer Code, are in the same state in which were delivered or that the products have not been altered in their essential and qualitative characteristics and keeps, as far as possible, their original packaging and label. In the event that this is not available, the User will be required to return the product appropriately packed, in order to preserve its integrity. Palazzo Vecchio can refuse to accept a withdrawal for food products that have been partially consumed. Pursuant to art. 59 of the aforementioned Consumer Code are excluded from the possibility of withdrawal the goods made to measure or customized or that, by their nature, can not be returned or are subject to rapid alteration or deterioration.
Exceptions to the right of withdrawal
In any case it is understood that, with reference to the service, the right of withdrawal can not be exercised by the User after the complete supply of products by Palazzo Vecchio if the supply itself has started with the express agreement of the User and he has accepted to lose the right of withdrawal following the full execution of the service by Palazzo Vecchio.
In any case, pursuant to art. 59 of the Consumer Code, goods that are tailor-made or customized or which, by their nature, can not be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.
The eventual refund of the sums by Palazzo Vecchio, if due, will take place pursuant to article 56 paragraph 1 of the Consumer Code in the shortest possible time, and in any case no later than 14 days from the date that gave rise to the refund and in the event of withdrawal, from the day on which it became aware of the related exercise by the User .
Palazzo Vecchio will refund using the same method of payment used by the User for the initial transaction, unless otherwise agreed with the User and on the condition that it does not incur any cost as a consequence of the use of the different method of payment. Palazzo Vecchio will not be required to refund delivery costs if the user has expressly opted for a different type of delivery that is more expensive than that offered by Palazzo Vecchio. It is understood that, with the exception of cases in which Palazzo Vecchio has decided to collect the goods directly, Palazzo Vecchio may withhold the reimbursement until it has received the goods or until the User has demonstrated that he has returned the goods, depending what situation occurs first.
Responsibility of Palazzo Vecchio
Palazzo Vecchio will not be liable for damages that may result from the use of the Site such as computer viruses, omissions, service interruptions and software failures, even to the detriment of the User's computer equipment, which prevent or delay the provision of services if these are due to external causes, force majeure and / or third parties not dependent on the will of the owner.
Palazzo Vecchio in no case will be responsible for any defects or discrepancies found in the Intermediate Sales, for which the Partner/Winemaker will be solely responsible for the User. Consequently, the User is informed that in such situations he will have to address his complaints and act exclusively towards the Partner/Winemaker. In any case, Palazzo Vecchio and the Partner can not in any case be held responsible for delays or defects due to events beyond their reasonable control, such as, but not limited to: (i) events of force majeure; (ii) events due to third parties such as the interruption or malfunction of the services of telecommunications operators and / or power lines, or acts or omissions on the part of carriers or shippers.
Industrial and intellectual properties
Notwithstanding the limitation on the use of the distinguishing marks of the Partners, Palazzo Vecchio is the holder of all rights related to the graphic and conceptual content of the Site, as well as the distinctive signs of its visibility. It is therefore forbidden to reproduce, even partially, the content and graphics of the Site, as well as the distinctive signs made visible in the same. Palazzo Vecchio is also the owner of the technological management platform of the Website.
Palazzo Vecchio di Sbernadori Luca e Marco SAS, Head-Office in Montepulciano, Via di Terra Rossa, 5 - Italy.
Links to third-party sites
The Site may contain links, in the form of hyperlinks or banners, to external and third-party websites. Palazzo Vecchio does not exercise any control over these sites and assumes no responsibility for the accuracy, nature, quality and completeness of the information contained on third party websites. The content of these sites does not represent products, services or information of Palazzo Vecchio.
Conciliation procedure. Applicable law and competent court
These General Conditions will be regulated in every aspect by Italian law. For any dispute concerning the interpretation, execution and / or termination of the contract between the user and the Partner, the Parties acknowledge that the Judge of the place of residence or domicile of the user will be competent, if the same has to be considered a consumer basing on the applicable laws in force. However, if the user is a professional, the Court of the Partner's place of residence will be competent.